Shipping Policy

Made-to-Order & Processing Times

Production Time: Many of our items are custom made-to-order. Please allow 4–5 business days for production and quality checks before your item is ready to ship.

Multi-Item Orders: We attempt to ship all items in an order together once production is complete. If you need certain items shipped sooner, please contact us to arrange a split shipment (additional shipping charges may apply).

Order Tracking: As soon as your item is crafted and dispatched via Stallion Express, you will receive a shipping confirmation email containing your live tracking number.

Shipping Rates & Calculation

Live Carrier Rates: Shipping costs are dynamically calculated at checkout based on package weight, dimensions, and delivery destination using live rates from our courier partners.

Backup Flat Rates: If live rates cannot be retrieved at checkout due to a temporary carrier system delay, standard backup flat rates will automatically apply to complete your order.

Delivery Estimates (After Production)

Note: Transit times below apply once production (4–5 business days) is complete and your parcel has been handed off to Stallion Express.

Destination	Primary Courier Network	Estimated Transit Time
Domestic	Local postal service / regional courier	2–8 business days
United States	National ground/postal carrier	2–6 business days
International	International postal network / partner carriers	5–21 business days

Customs, Duties & Taxes

International Shipments: Orders shipped outside our home country may be subject to import duties, taxes (e.g., VAT/GST), or handling fees assessed by the destination country's customs agency on arrival. These charges are the buyer's responsibility and are not included in the order total or shipping cost at checkout.

US Shipments: Duty and tax treatment for shipments into the United States depends on current customs regulations, which have changed and may continue to change. We recommend checking current thresholds and requirements with the carrier or US Customs and Border Protection before ordering, as duty-free treatment for low-value shipments is no longer guaranteed.

Lost or Damaged Packages

Damaged Goods: If an item arrives damaged, please report it within 5 business days of delivery, including photos of the damaged item and the original outer packaging.

Missing Packages: If tracking indicates "Delivered" but the parcel is missing, please check around your delivery location and with household members first. If it remains unlocated after 48 hours, contact us so we can open a formal carrier trace with Stallion Express.